Terms of Service
Scope
The sale of products by the Seller on this site is governed by these General Terms and Conditions of Sale.
These General Terms and Conditions of Sale are deemed to be accepted in full and without reservation by the Buyer.
Placing an order on this website implies acceptance of these General Terms and Conditions of Sale in their entirety.
The Seller reserves the right to update the content of these General Terms and Conditions of Sale without prior notice.
Seller identification
- Company: SHOES RETAIL, S.L.U.
- Tax ID (CIF): B65359531
- Legal form and registered office: Single-member limited liability company with registered office at Av. Blondel 52, Lleida (Spain).
- Registration: Registered with the Companies Register of Barcelona, volume 42027, folio 201, sheet B-399703.
Validity of offers
Offers presented on the website are valid for the period specified in each promotion or while stocks last.
If an order already paid for by the customer becomes unavailable, zacaris.com undertakes to fulfil the order requested, to refund the amount paid within a maximum of 15 days, or to offer the possibility of exchanging it for other items. In this last case, if the items selected cost more than those originally purchased, the customer must pay the difference; if the final amount is lower than the amount originally paid, the difference will be refunded. The customer will be kept informed at all times by email or by telephone.
Description of the offer
zacaris.com undertakes to detail and describe the products offered as accurately as possible, bearing in mind that, as most of them are handmade and made of leather or other materials, they may show minor differences in finish. zacaris.com accepts no liability in such cases.
Choice and price of the product
The Buyer, at their own discretion, is solely responsible for choosing the product (footwear, bags or accessories) that is the subject of the sale, as well as for the use or purpose for which it is intended.
All prices are shown in euros, inclusive of all taxes. Value Added Tax (VAT) is included in the price. Any change to the VAT rate will be reflected in prices and will not affect orders placed previously that are still in progress.
zacaris.com reserves the right to modify its price lists without prior notice and without having to justify any change to its pricing policy, in all cases without retroactive effect on orders already placed and awaiting delivery.
Errors in prices and product information
We take every care to ensure that the prices, descriptions, images and availability shown on the website are correct, but a product may occasionally be published with an obvious error (for example, at €0.00 or at a manifestly incorrect price due to a system failure).
The email you receive when placing an order serves only to notify you that we have received it: the sale is not concluded until we confirm that the order has left our warehouse.
If we detect an obvious error before that point, we will notify you as soon as possible and you may choose between keeping the order and paying the correct price or cancelling it at no cost. If you do not reply within the period we indicate, we will cancel the affected product. If you have already paid for it, we will refund the full amount using the same means of payment within a maximum of 14 days.
If the error is detected once the order has already been dispatched, we will contact you to arrange collection of the product (at our expense) or payment of the difference.
Ordering and secure payment
1. Selecting the product and making payment
You will need to choose the product you wish to buy from our extensive range of items. We recommend using the filter specifically designed to make the process easier, which allows you to select the products displayed by product type, colour, brand, price, etc.
Open the product page by clicking on the corresponding photo. Within the product page, choose colour and size and add the product to the shopping basket.
The shopping basket screen will open automatically, where you can change the number of units or remove the products it contains, always clicking on "update" afterwards. From here you can continue shopping using the button at the top or proceed with your purchase.
Click on "Place order" to continue with the purchase process. At this point you must log in if you are already a customer, or register by completing the form with your details if this is your first purchase. A summary will appear with the delivery and billing addresses you previously entered in your customer account, which you can change by selecting "change".
The delivery address is the address where the product purchased will be delivered. The billing address is the address that will appear on the sales invoice, which will be sent by email. The two addresses may be different, for example in the case of gift purchases.
Once both addresses have been confirmed, select "Continue" to go to the secure payment page. You will automatically enter a secure payment environment guaranteed by the bank, in which data is encrypted and the SSL online security protocol is used. Enter the card number, expiry date and CSV code and confirm to complete the purchase process.
zacaris.com does not record or view our customers' banking details, as these are entered directly on the bank's website, which simply confirms to us that payment has been made so that we can complete the purchase process.
2. Failure to pay
zacaris.com reserves the right to refuse to process orders or make deliveries to customers who have not paid for a previous order in whole or in part, or with whom a payment dispute exists.
3. Payment verification
For the sole purpose of protecting our customers against fraudulent use of their bank cards, zacaris.com verifies all orders validated on its site. These security checks may involve blocking orders that our security services classify as suspicious. Such orders will be unblocked once we confirm, by requesting information, that the card details match those of our customer. This process may delay delivery of the product by approximately 3 to 4 days.
These requests for information will be made by email and may occur in the following cases:
- Orders with a delivery address different from the one given as the billing address.
- New customers or payments made with foreign cards.
- Repeated orders or orders above a certain amount.
Payment security
To guarantee payment security, zacaris.com redirects the purchase process to the bank's own secure payment site. At no time does zacaris.com have access to our customers' banking details. This service incorporates the SSL security protocol. Personal and confidential data (bank card number, expiry date and CSV code) is transmitted directly in encrypted form via the bank's server, without being recorded on the zacaris.com server.
The payment request is sent in real time to the secure payment administrator, which issues an electronic certificate as proof of the amount and date of the transaction carried out.
Identification
As a customer, you only need to complete the form with your personal details on your first purchase at zacaris.com. For subsequent purchases you only need to enter the email address and password you registered with. If you lose or forget your password, you simply need to request a new one via the website or by email; a new password will be sent to your user email address.
Your password is strictly confidential and personal and must not be disclosed to anyone. To make customer identification easier, the customer expressly authorises zacaris.com to store files known as "cookies" on their device containing their password and username, for the sole purpose of making browsing easier and simplifying the purchase process.
If you wish to receive your invoice in electronic format, you can tick the box shown during the purchase process.
Delivery
Mainland Spain only
Orders will be delivered within 24 hours of the purchase being confirmed, provided they are placed before 4:00 p.m. on working days (Monday to Thursday).
For orders placed after 4:00 p.m. or on Saturdays or public holidays, the order will be processed on the next working day, which is when the maximum 24-hour period begins.
Mainland shipping cost: €4.99. This amount will not be refunded if the order is returned.
If you are not satisfied, we will refund your money
Customer satisfaction is zacaris.com's main objective. For this reason, if you are not satisfied with the product purchased, your money will be refunded.
As a customer you have 12 calendar months (from date to date) to request a return, counting from the date the order was placed. Returning products within this period must comply with the procedure set out below:
- Log in to your zacaris.com customer account using your email address and password and go to the "My returns" section to complete the return request form.
Alternatively, you may request a return by email or by calling our customer service telephone number.
Returns cost €1 in mainland Spain and Portugal, €11.99 in the Balearic Islands, €1.99 in Italy and €2.99 in the rest of the European Union. The first exchange is free provided you choose collection point delivery. The shipping costs of the returned order are not refunded. zacaris.com reserves the right to reject returns that do not include the identification label.
The Seller will only accept returns of products that are unused (provided this goes no further than simply checking that the product is in good condition and works properly) and in the same condition in which they were delivered.
The maximum period for refunding the amount paid by the consumer is 14 calendar days from withdrawal and is subject, where applicable, to the return of the product delivered. Consumers are entitled to recover any amounts they have paid, without delay, in the event of non-performance due to unavailability.
Force majeure
In cases of force majeure that prevent delivery of the products, the Seller shall be entitled to delay delivery and, should those circumstances persist for more than 15 days, to cancel orders without any obligation to pay compensation. The following shall be considered cases of force majeure, among others: strikes, lack of transport, accidents in warehouses, fires and, in general, all causes beyond the Seller's control.
Handling of parcels not delivered by the logistics service
This refers to parcels that have not been delivered to the final recipient for the following reasons: the recipient is unknown because they do not live at the address given, the recipient is absent, or the delivery was refused. In these cases the parcels are returned to zacaris.com.
If the recipient is absent, the delivery service will leave a notice stating that they have called and will call again.
If the delivery address is incorrect, the recipient is repeatedly absent or refuses the delivery, the parcels will be returned to our logistics warehouse. In that case, you will be notified of the incident by email and sent a voucher code for the same amount as the undelivered order. The customer may request cancellation of the voucher and a refund of the amount by contacting our customer service department at atc@zacaris.com.
zacaris.com does not undertake to reserve items returned to our facilities, but does undertake to refund the amount paid for them.
Liability
zacaris.com is not liable for any misuse customers may make of the system. Likewise, it accepts no liability in the event of any anomaly in the supply of the service, external intrusions or computer viruses. Nor shall it be liable in the cases of force majeure listed above or in the event of unforeseeable circumstances. Customers benefit from the warranties granted by the brands present on the site. zacaris.com is not liable for damage to the products delivered caused by inappropriate use of them.
Intellectual property
The zacaris brand, its logo and the design of the website, photographs, text, sound and underlying programming are protected by intellectual property law. Copying or disclosing them in whole or in part is strictly prohibited. They are the exclusive property of zacaris.com or its subsidiaries.
Competitions
The Seller will occasionally organise competitions open to all, in which discount vouchers may be given away, as well as items from its range or others not corresponding to its commercial offering.
Gift vouchers cannot be combined with other offers and their validity will be determined for each competition. zacaris.com reserves the right to publish the details of winning entrants.
Discount vouchers
Discount vouchers can be obtained in various ways, including: requesting a voucher when returning a product, winning a competition, or through special zacaris.com promotions for completing surveys, among others.
Discount vouchers must be entered in the box indicated during the purchase process, before payment.
If the value of the discount voucher is higher than the value of the products selected, another voucher for the difference will be sent by email.
If the value of the discount voucher is lower than the value of the products selected, the remaining amount must be paid.
Commercial warranty
In the case of a defective product, the seller must, as applicable, repair or replace it, reduce the price or terminate the contract. These measures will be free of charge for the consumer and user and will cover all costs necessary to bring the goods into conformity, in particular shipping, transport, labour or material costs, and will be carried out within a reasonable period from the moment the trader was informed of the lack of conformity and without significant inconvenience to the consumer.
- The seller shall be liable for any lack of conformity that becomes apparent within three years of delivery of the product.
- Unless proven otherwise, any lack of conformity that becomes apparent within two years of delivery of the goods shall be presumed to have existed at the time of delivery.
Confianza Online
Our company is a member of Confianza Online (a non-profit association), registered in the Spanish National Register of Associations, Group 1, Section 1, national number 594400, tax ID G85804011, Carrera de San Jerónimo, 18, 4.º 1, 28014 Madrid (Spain). For more information: www.confianzaonline.es
These General Terms and Conditions are governed by Spanish law. Likewise, in compliance with the provisions of the Spanish Alternative Dispute Resolution Act, we inform consumers that, as a member entity and under the terms of its Code of Ethics, users may turn to Confianza Online for the alternative resolution of any disputes through its complaints form. Where these relate to electronic transactions with consumers, or to data protection in connection with this area, complaints will be resolved by the Confianza Online Mediation Committee, which is accredited for the alternative resolution of consumer disputes. Where complaints relate to digital advertising, or to data protection in connection with this area, they will be referred to the AUTOCONTROL Advertising Jury.
We also remind you that you can access the European Union's online dispute resolution platform via this link.
Withdrawal form
In order to comply with Article 97.1.i) of the TRLGDCU (Spanish consumer protection legislation), we provide a withdrawal form so that you can return the items purchased. You can download the form here.
Online dispute resolution
The European Commission provides an online dispute resolution platform, available at https://ec.europa.eu/consumers/odr/. Consumers may submit their complaints through this platform.
Reservation of rights
zacaris.com reserves the right to reject returns sent or notified after the established deadline, or of items that are not in the same condition in which they were delivered.
Our returns policy applies exclusively to purchases made by end consumers and for personal use of the products. We reserve the right to limit, modify and reject returns where the order does not match the intended use of the website or where there is conduct inconsistent with our terms and conditions of sale.
Use of discount coupons
Discount coupons can be combined with other discounts of less than 30% and only one coupon may be applied per order. They cannot be applied to products marked with a "Z" 
Order invoice in electronic format
If you require an invoice for your order, you can request it by telephone or email at our customer service addresses and we will send it to you in electronic format to your email address.